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rate a company - Charles Schwab

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (4.69)
Average Minutes: 3

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
9/28/2008 10:55:47 PM 5 2 Yes For years Charles Schwab has always provided great customer service. If the rep doesn't know the answer they transfer you to someone who does. If no one is available at 3am with the answer to you question, they offer to have someone call you back later that day, and THEY CALL YOU BACK!!! Amazing.
8/2/2008 12:19:54 PM 5 1 Yes Schwab has very good customer service on top of great services at reasonable prices.
3/18/2008 10:30:37 AM 5 1   Very Impressed!
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Company Information
customer service phone: 800-435-9050
customer service email:  
customer service url: http://www.schwab.com/public/schwab/nn/customer_service/contact.html?cmsid=P-1005975&lvl1=nn&lvl2

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