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rate a company - Bank of America (nationwide)

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (2)
Average Minutes: 20

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
8/10/2009 12:33:23 PM 0 90 Yes Number does not get a human
5/28/2009 7:44:49 AM 0 0  
4/15/2009 7:27:32 AM 2 3 Yes Good service on some occasions, some phone interactions that were indifferent at best and belligerent/antagonistic at other times. One more of the latter and I'll be an ex-customer. Thanks to your service, I'll know who to go to.
2/3/2009 6:59:54 PM 2 17 Yes  
1/10/2009 11:16:03 AM 5 5 Yes Compared to so many companies wjo have outsourced their agents,this seems to be a top corporation. I am switching from Citibank ( absolutely terrible) to this bank because of good service
12/26/2008 8:11:00 PM 3 3 Yes  

Company Information

customer service phone: 800-442-6680
customer service email:  
customer service url: http://www.bankofamerica.com/state.cgi?section=help&update=&cookiecheck=yes&template=sitemap.cfm&lob=

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