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rate a company - Electronic Arts Tech Support

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (3.5)
Average Minutes: 6

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
11/11/2008 1:15:04 PM 5 2 Yes Excellent advice, excellent service
10/2/2008 4:30:50 PM 2 10 Yes Very difficult to find how to get a human on the phone, and it doesn't work every time - occasionally a product will be selected, even if you remain silent.

Company Information
customer service phone: 866-543-5435
customer service email:  
customer service url: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/home.php?p_sid=RTI-Icej

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