|
1/12/2009 10:03:08 PM |
1 |
40 |
Yes |
After listening to the same music & recorder telling me I'd be connected to the next available agent in approximately "4" minutes, actually took 40 minutes then I was transferred to an advise nurse and was on hold for 30 more minutes and told that I had an urgent illness and needed to come in for an appointment 5 hours later! But they wouldn't authorize me to come to the ER! |
|
1/2/2009 6:23:51 PM |
0 |
25 |
No |
System is an endless maze of automated services. After hanging up and trying different paths multiple times, I eventually got to an agent who was not knowledgeable and did not solve my payment issue.
Very poor. |
|
11/10/2008 12:33:17 PM |
5 |
4 |
Yes |
I thought the agent was very friendly and knowledgeable |
|
10/31/2008 1:22:20 PM |
2 |
20 |
Yes |
The "code" liste on this web site did not work. Try 1, 1 and 0# and 0#. |
|
8/18/2008 9:15:35 AM |
3 |
4 |
Yes |
Took 3 minutes for kp.org to remember my password to get signed in. After that all was okay. Wait.... maybe that was me, that forgot the right password. ks-Fresno |
|
7/28/2008 4:00:30 PM |
0 |
60 |
No |
Terrible. Never even got an agent. |
|
6/3/2008 4:26:01 PM |
0 |
12 |
Yes |
trying to deal with kaisers endless menus then winding up on infinite hold is not "customer service". |
|
6/3/2008 2:56:30 PM |
0 |
0 |
|
|
|
5/5/2008 12:59:20 PM |
0 |
15 |
Yes |
Takes 15 mins to get to operator, and 30 mins lead time to speak with a RN for advice. Pitiful service. |
|
4/15/2008 3:06:08 PM |
4 |
5 |
Yes |
|
(1.5)