Very helpful. Researched location of stores that would accept non-expired gift card for department store that was acquired by Macy's many years ago.
9/13/2008 8:49:20 AM
2
30
Yes
voice recognition software works horribly. (I am a native English speaker with a clear speaking voice). Customer service person told me that the system doesn't recognize numbers very well and that if you say "agent" 3 times it kicks you through the system to a human.
4/13/2008 7:39:43 PM
1
0
It's horrendous trying to get through to a local STORE, now that Macy's has bought up several chains. They've eliminated human operators and are now completely automated with voice-mail HELL. And if the automated system rings a department and they don't answer within three rings, it puts you back to the voice-mail hell, and you have to start all over again! If and when you finally get through to someone at a store, chances are you're in the wrong department, and they will transfer you to another wrong department, which may or may not even answer.
4/11/2008 6:48:48 PM
4
5
CLOSED MY ACCOUNT 5 SECONDS AFTER MY REQUEST, WAS EXTREMELY PLEASANT AND SPOKE ENGLISH. A+
4/10/2008 3:57:34 AM
1
500
No call-back after hours
3/24/2008 1:07:23 PM
0
2
Please listen closely
3/16/2008 6:16:42 PM
2
10
non-english speaking customer service- AWFUL!! CAN'T UNDERSTAND A WORD THEY'RE SAYING!!!!
3/4/2008 7:01:00 PM
1
15
Very poor customer service. Got charged twice ans=d even after follow up calls, no refund
(2.05)