|
1/16/2010 2:02:07 PM |
2 |
8 |
Yes |
put me on hold, then cut me off. Called back asked for supervisor, was put on hold for 11 minutes then asked for my tel# so someone could call me back. No one ever called back. |
|
1/16/2010 7:21:16 AM |
2 |
45 |
Yes |
As a result of pitifully poor customer service, rerouting of calls to be placed on hold and/or disconnected, calls not returned and no response from upper management from numerous emails sent, I will no longer shop at Best Buy and encourage others to do the same. As a united front, we can shut them down unless they improve their service. |
|
12/1/2009 11:59:04 AM |
0 |
0 |
No |
HAVE CALLED FOR OVER 1 HOUR - CHOSE ALL SELECTIONS - NEVER GOT A HUMAN- PHONE JUST KEPT RINGING. THEN GEEK SQUAD PICKED UP - HE TRIED TO HELP - BUT AFTER TRANSFERING ME THE PHONE HUNG UP ON ME. STILL NO HUMAN - GOING ON 90 MINUTES NOW, |
|
8/24/2009 4:07:36 PM |
0 |
0 |
No |
If you want to speak to customer service forget it. Best Buy needs competition.
Two thumbs down. |
|
6/30/2009 6:15:29 PM |
1 |
10 |
Yes |
Can't get to the service desk without 10 different messages telling where you don't want to be!! |
|
6/26/2009 2:08:06 PM |
2 |
10 |
No |
I continually have been receiving phone calls re myrewardzone of which we are not members. When I asked to have my name and phone number removed from their call list as I am on the Do Not Call List, I was sent to the Customer Relations department and David didn't seem able to remove us from the list. He gave me short shrift and hung up. |
|
6/8/2009 6:23:06 PM |
4 |
2 |
Yes |
Did a great job I felt..slow in picking up..New about the product line which impresed me |
|
4/16/2009 5:03:00 PM |
0 |
0 |
No |
Tried to call to complain about local Best Buy never answering their phone system.
Guess what, the corporates dont' answer their phones either. I wonder what that says. |
|
4/15/2009 1:51:31 PM |
5 |
1 |
Yes |
very friendly and helpful |
|
3/20/2009 8:59:18 PM |
0 |
15 |
No |
Absolutely HORRIBLE customer service. Person didn't speak English. I had to repeat my self so many times cause they couldn't under stand me and I asked to speak to a manager and she said no mangers are on this time. How in the hell can a 24/7 company not have a supervisor on at all times?.
Just to make it clear to anyone who reads this BEST BUT HAS HORRIBLE CUSTOMER SERVICE AND I REALLY HOPE AND PRAY TO GOD THEY FALL UNDER LIKE CIRCUIT CITY DID I HATE THIS COMPANY COMPLELTY! |
|
1/8/2009 1:45:29 PM |
1 |
75 |
No |
Absolutely HORRIBLE customer service. Person didn't speak English, didn't want to connect me to a supervisor, and did nothing to resolve the problem. Everything was against "policy". Refused to call me back and refused to give me a number where I could call back directly without all the press whatever junk. I'll NEVER deal with them again!!!!!!!!!!! And I know you're not supposed to say "never" but believe me, I will NEVER deal with them again. There is nothing in this world that I need bad enough to ever return to Best Buy ever!!! |
|
10/18/2008 4:22:07 PM |
2 |
30 |
No |
The store manager shouted at us when we explained that we wanted the product exchanged within the return period. Best Buy needs to be ignored by all of us - they need to learn a lesson. Go to Circuit City instead, or any other electronics store. Even Wal Mart has better customer service. |
|
9/24/2008 6:41:05 PM |
1 |
38 |
Yes |
I have made numerous calls to get a tv repaired/ replaced under extended warranty, every agent has a different story and nobody ever follows up as promised. Their warranty is not worth the paper its printed on and their service people are second rate at best.This problem has been ongoing for 2 1/2 months. |
|
9/18/2008 9:26:50 AM |
1 |
20 |
No |
Service center in India. Impossible to understand operators, unable to provide any useful order or shipping information due to "policy" |
|
9/13/2008 9:51:48 AM |
2 |
27 |
Yes |
Ridiculous time on hold! Three transfers. Disconnected. Tried again. Eighteen minutes on hold. Finally got a human who couldn't/wouldn't help. Won't be shopping at Best Buy ever! |
|
9/10/2008 12:04:10 PM |
1 |
15 |
|
a bunch of lousy shit heads up there in bestbuy (if you ever manage to reach one of them, that is) |
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9/10/2008 12:01:57 PM |
1 |
10 |
|
extreme hold times, service reps love transferring you repeatedly and putting you on ever lasting holds. I suggest refusing to be put on hold as soon as you get someone who may look like they can help |
|
9/4/2008 12:18:17 PM |
1 |
60 |
Yes |
People you talk to are very nice and have learned their job well. They gave me an appointment w/4hr window for the svc. man to give 2hr window. 6.5hrs ltr no call. liars!!! |
|
8/20/2008 8:04:29 AM |
1 |
60 |
No |
Just keep geting shuffled from one phone queue to another |
|
8/19/2008 2:59:01 PM |
5 |
0 |
Yes |
|
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