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rate a company - Aetna Rx Home Delivery

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.56)
Average Minutes: 34

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
11/10/2008 3:25:27 AM 3 4 Yes was okay
6/4/2008 1:30:00 PM 2 2 No A call was made due to bad reaction to a medication. Twice I have been told that some one would call back - I have never received the calls...yet.
3/4/2008 7:52:00 PM 0 0   There is no human available during their posted hours. I called at 6PM after receiving an automated phone message concerning a prescription order. No one was available to speak to me although the automated message I received stated that the 800 # was av
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Company Information
customer service phone: 800-227-5720
customer service email:  
customer service url: http://www.aetnarxhomedelivery.com/

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