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rate a company - Hertz

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (4.47)
Average Minutes: 2

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
9/4/2010 12:23:44 PM 4 2 Yes Had to say "Agent" to computer, then instant agent.
11/7/2008 2:11:30 AM 5 1 Yes Hertz has been quick and efficient every time I've called to book a car.
4/29/2008 5:42:29 AM 3 1 Yes  
4/17/2008 8:50:59 AM 5 1 Yes  
4/16/2008 8:46:56 PM 5 3 Yes  
4/16/2008 8:45:40 PM 4 2 Yes  
4/16/2008 8:44:57 PM 5 1 Yes  
4/16/2008 8:43:35 PM 5 2 Yes  
4/16/2008 8:42:47 PM 5 1 Yes  
  4 1    
  5 0    
  2 15    
  5 0    
  5 2    
  5 0    

Company Information

customer service phone: 800-654-3131
customer service email:  
customer service url: https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp

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