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Hertz
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Rate the company's
customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:
Minutes to get to a human:
Was the agent understandable?
Yes
No
comments:
Your email (optional):
Consumer Rating:
(4.47)
Average Minutes:
2
Previous Feedback
date (pst) *
r
ating
m
inutes
Understandable Y/N
c
omments
9/4/2010 12:23:44 PM
4
2
Yes
Had to say "Agent" to computer, then instant agent.
11/7/2008 2:11:30 AM
5
1
Yes
Hertz has been quick and efficient every time I've called to book a car.
4/29/2008 5:42:29 AM
3
1
Yes
4/17/2008 8:50:59 AM
5
1
Yes
4/16/2008 8:46:56 PM
5
3
Yes
4/16/2008 8:45:40 PM
4
2
Yes
4/16/2008 8:44:57 PM
5
1
Yes
4/16/2008 8:43:35 PM
5
2
Yes
4/16/2008 8:42:47 PM
5
1
Yes
4
1
5
0
2
15
5
0
5
2
5
0
Company Information
customer service phone:
800-654-3131
customer service email:
customer service url:
https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp
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