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7/31/2009 6:03:08 AM |
2 |
8 |
No |
Ask where they are located. If they tell you someplace that is out of the USA, tell them that you want to speak to someone in the states.Each time you get a rep., ask again and keep asking until you get someone in the USA. Also, If you ask for a reference number at the end of your call, you can always call back and ask for a supervisor to straighten things out. Time consuming, but once you start doing that, it will show up in your file every time you call, and you will be surprised how much better service you get. |
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7/8/2009 4:03:42 AM |
2 |
20 |
Yes |
THis is the absolute worst customer service I've ever seen. They won't pay like they are supposed to. They drag out payment until the consumer gets turned over to collections or has to pay late charges. They lie about what is covered then when you use it, they won't pay. They need to be forced to pay any medical bills within the HRA monies available and pay what they promise consumers and dr. offices they will pay. |
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5/28/2009 1:21:55 PM |
1 |
45 |
No |
Rep from India who states name is Ralph though could not spell it.. |
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5/13/2009 11:57:10 AM |
0 |
0 |
|
This is the most frustrating company we deal with. Could not get to a human - was disconnected 3 times after being on hold for an average of 6 minutes each time. Horrible customer service |
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4/27/2009 11:22:47 AM |
2 |
15 |
No |
Keep being given confirmation numbers for corrections, but no correction made. Finally, threatened contacting the insurance commissioner and got payment. |
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4/26/2009 8:39:59 AM |
1 |
20 |
Yes |
They have no clue as to how claims should be handled. They leave for many minutes to research it. Say they will fix the problem but almost never do. I typically have to call 2 to 4 times per claim before they FINALLY get it right. |
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3/23/2009 4:39:08 AM |
1 |
30 |
No |
it is very hard to understand the rep. also feel like must give them a billing lesson. they do not understand what your asking.. |
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1/22/2009 1:27:23 PM |
5 |
1 |
Yes |
It worked saying representative three times...I had called a different number in the past only to speak to someone in India... |
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1/12/2009 11:02:59 AM |
0 |
0 |
|
many entries necessary before finding out customer service closed -- only open during traditional business hours |
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1/11/2009 7:40:07 AM |
2 |
15 |
No |
Aside from being transferred several times and the difficulty involved in speaking with an agent, the most annoying part of these phone calls is being constantly reminded at every prompt that had you visited their website www.whatFREAKINever, you could have had all your problems solved by now! |
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1/10/2009 2:10:46 PM |
1 |
0 |
Yes |
Called 3 times and was cut off every time. I was on hold 15 minutes each time. Have had to call monthly to get them to recognize my daughter's student status. Miserable customer service....this can't be this complicated!! |
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8/27/2008 5:43:09 PM |
0 |
0 |
No |
FYI, Stephen J. Hemsley, Chief Executive Officer of UnitedHealth Group Incorporated - In 2007, Stephen J. Hemsley raked in $13,164,529 in total compensation according to the SEC. According to the AFL-CIO's calculation method*, this CEO raked in $5,029,838 in total 2007 compensation.
Source: http://www.aflcio.org/corporatewatch/paywatch/ceou/database.cfm?tkr=UNH&pg=1 |
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7/30/2008 1:35:56 PM |
3 |
15 |
|
T Only took 5 minutes to initially talk to a human after saying "representative 3 times. I was then redirected several times before talking to the right person, took 15 minutes for the "right' human but she was a GREAT help when I chatted with her. |
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7/20/2008 12:36:06 PM |
1 |
30 |
No |
Gave inaccurate information to providing facility. Called again, asked for representative multiple times, was cut off. Ended up calling claims number, transferred through multiple menus to be transferred to India, where the unintelligible guy on the other end was asking for numbers that don't exist on the patient's profile. Frustrating. |
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7/14/2008 9:28:22 AM |
2 |
10 |
Yes |
Keep getting the "runaround" as far as when a claim was going to be paid. They basically tell you things to get you off the line. When you ask to speak to a claims manager they transfer you to another computerized voice! |
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7/14/2008 3:05:16 AM |
1 |
9 |
Yes |
I talked to someone in America thankfully but had to be put back into system as I needed to input all information to reach the group I needed to talk to. So this is not very helpful at all. |
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6/24/2008 6:29:21 AM |
1 |
20 |
No |
Same as others-got person in India who was no help. I only hope & pray I never have a really bad problem or catastrophic illness as my insurance co will certainly kill me. |
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6/6/2008 1:01:26 PM |
3 |
4 |
Yes |
It took 4 minutes to reach the first live person which was very acceptable. I was then transferred to the another department and I had to go through another lengthy automated system. So much for shortcuts! |
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5/28/2008 1:48:43 PM |
1 |
65 |
Yes |
Consistantly poor customer service often with unreliable and unaccurate information. |
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5/15/2008 6:38:09 AM |
2 |
10 |
Yes |
I called re: the same issue on two different days and got a completely different answer on each call regarding submision of a claim |
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