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rate a company - Delta Dental

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (1.7)
Average Minutes: 15

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
1/27/2009 2:03:46 PM 0 0 No This number is for Delta Dental of California, there is a Delta Dental for all states, California is a touch one to get through to.
9/3/2008 5:49:37 AM 2 2 Yes No option to reach a human. I just followed what the previous poster said and pressed 0 and then # and was connected to a human.
8/29/2008 1:01:29 PM 2 4 Yes Menu did not offer the option to talk to a human. I just kept pressing 0# until transfered to a person.
6/2/2008 1:03:14 PM 2 20 Yes No clear directions on how to reach a human. Limited choices at each level made it painful to use.
5/20/2008 2:13:07 PM 4 4 Yes Not bad. Question on claim was upgraded reasonably quickly to someone who did actually help me.
5/20/2008 12:30:23 AM 2 15 No customer service representatives not familiar with all plans and thus give wrong information on what is covered by dental insurance and what is not. Very costly to enrollee when dentist wants payment up front.
4/1/2008 2:21:23 PM 0 30    
3/11/2008 5:47:03 AM 0 30   imposible to deal with phone or email. No direct help, they dont answer your question but direct you again to another recording or website that will not help answer questions - skymiles.
3/2/2008 9:45:44 AM 1 15   sometimes their message says they are all busy and to CALL BACK LATER! PATHETIC!
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Company Information

customer service phone: 888-335-8227
customer service email:  
customer service url: http://www.deltadental.com/Public/ContactUs/ContactUsInfo.jsp?DView=EmailUs

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