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rate a company - AFLAC

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (2.95)
Average Minutes: 19

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
10/5/2008 2:05:25 PM 5 1 Yes  
8/18/2008 1:16:14 PM 2 0 After pushing so many numbers after being asked many, many questions, I was finally told that all agents were busy and they took my number and said they would call back - still waiting!! Not a good experience at all!!!
8/8/2008 6:18:59 AM 5 1 Yes I dont know what the other people have been doing on the comments above me... but I got right through and everything went awsome!
6/10/2008 6:14:18 AM 2 5 Yes One hundred various options makes it confusing.
4/1/2008 12:32:53 PM 2 44   Reps are very nice. Difficult to get through.
3/11/2008 3:33:00 PM 2 2   claims notpaid have to request several times
  5 1    
  3 25    
  5 6    
  3 5    
  5 6    
  1 15    
  1 120    
  1 120    
  1 30    
  1 8    
  2 10    
  3 3    
  3 10    
  4 11    
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Company Information
customer service phone: 800-992-3522
customer service email:  
customer service url: http://www.aflac.com/us/en/contactus.aspx

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