|
10/13/2009 3:03:36 PM |
0 |
0 |
|
NEVER got to rep.
How in the world do you EVER get to speak to a CS Rep? |
|
3/11/2009 11:29:22 AM |
2 |
13 |
Yes |
After two transfers and a call back, agent says she is not trained to answer my question and told me to call another number. |
|
2/27/2009 4:53:33 PM |
5 |
1 |
Yes |
|
|
1/24/2009 4:52:35 PM |
1 |
10 |
Yes |
Stupidity reigns supreme here. I think it is deliberate to frustrate and confuse you until you just get fed up with trying to reason with morons. I was told that a provider was not in network while I was looking at Aetna's website stating he was in network. I asked the rep if she would like the providers Aetna ID# and she said NO! Emails so far have yielded stock "provider not in network" answers with no explanation why their current website states he is is network. Forget trying to get anywhere with the voice prompts. Still working on getting through to these knuckleheads. |
|
1/19/2009 7:10:41 PM |
3 |
4 |
Yes |
GOOD SERVICE ONCE YOU REACH A REPRESENTATIVE |
|
1/12/2009 11:56:54 AM |
1 |
6 |
Yes |
I called about a denied claim. Agent said claim not valid. Her supvr said the same thing, even though I read my contract to them, which clearly stated that the claim was valid. A week later I got a statement saying the claim had been been paid. Aetna has a bunch of morons supervised by a bunch of idiots. |
|
10/9/2008 1:03:58 PM |
1 |
0 |
No |
Could not talk to anyone. To busy to talk |
|
10/6/2008 2:32:12 PM |
0 |
0 |
No |
terrible system. It does not understand my accent, I can not leave a message, talkative and useless ... |
|
9/22/2008 1:39:56 PM |
1 |
20 |
Yes |
Sent back to system by first human. Told by second human to call a different number - though this was actually the number I called. Sigh. Crappy service. Long wait. |
|
9/6/2008 9:18:31 PM |
1 |
20 |
|
Unbelievably BAD customer service. They don't care one iota about you!!!! |
|
8/25/2008 8:47:22 AM |
2 |
2 |
Yes |
Not very user friendly. Takes too long to get to a human. This is one of the most annoying IVRs I have ever interacted with. It's all "I can connect you with a customer service representative -- but I'll need some information first to connect you to the right person." |
|
8/16/2008 12:17:36 PM |
1 |
12 |
Yes |
Beyond belief incredibly poor customer service; makes you feel like they don't have any idea what their customers need and want; unfortunately it's a necessity to call them and every time I have to, I dread it and it makes me in a bad mood. |
|
7/23/2008 5:14:56 PM |
2 |
10 |
No |
|
|
7/14/2008 2:05:52 PM |
2 |
10 |
Yes |
Aetna has the most horrible customer service. Depending on who you get a problem will or will not be taken care of. You cannot get a supervisor/manager they require a 24 hour call back. |
|
6/29/2008 1:33:00 PM |
2 |
40 |
Yes |
Had to phone three separate telephone numbers; first two times, all the waiting led to the wrong department! The automated questions are off the mark, overlapping, not easy to answer, and/or not applicable, |
|
6/26/2008 8:00:03 AM |
0 |
0 |
|
This is one of the most annoying IVRs I have ever interacted with.
It's all "I can connect you with a customer service representative -- but I'll need some information first to connect you to the right person." Then it tells me that more than one person has member has my social security number. |
|
5/27/2008 10:52:22 AM |
1 |
10 |
Yes |
god that eff'ing phone system is disgusting!!!! |
|
5/22/2008 8:59:03 AM |
2 |
4 |
Yes |
Round and round you go. Horrible!! |
|
5/12/2008 12:52:40 PM |
2 |
5 |
Yes |
Automated system hung up on me while connecting me to a human. |
|
5/1/2008 4:02:16 PM |
0 |
30 |
No |
|
|
(1.99)