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rate a company - Epson

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Rate the company's customer service
*Rating Guidelines
0 = not able to connect to human and can't leave message
1 = horrible (more than 60 minutes, non English, non 24X7)
2 = Poor
3 = fair
4 = good
5 = excellent (direct to human, English, 24X7)
Rating:     
Minutes to get to a human:
Was the agent understandable?
comments: 
Your email (optional): 
 
Consumer Rating: (3.15)
Average Minutes: 5

Previous Feedback
date (pst) * rating minutes Understandable Y/N comments
5/24/2008 7:17:22 PM 4 1 Yes very good menu, got me quickly to a person. And she worked to help with my problem. Is replacing $800+ printer because of minor problem. Best computer related company I've ever dealt with.
4/11/2008 2:52:36 PM 5 1   Kindly listened to my tale of woe about a new "authentic" EPSON cartridge my printer refused to recognize. She immediately agreed to send a replacement. I don't know if an "English is my first language" person is available 24/7 but she sure was tonight at 6 pm Eastern
3/21/2008 2:32:26 PM 2 5    
3/14/2008 9:58:02 AM 3 2   Tech rep was not English but I could understand. He didn't seem real knowledgeable regarding my question.
  5 0    
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  5 0    
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  5 6    
  5 1    

Company Information
customer service phone: 800-533-3731
customer service email:  
customer service url: http://www.epson.com/cgi-bin/Store/AboutContactUs.jsp

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