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VUI Cloud is a
call
optimization
service
delivered
through the Web
that improves
the caller
experience and
helps you get
better results
from your voice
applications.
Add
personalization.
Adapt to
individual
callers in real
time. Optimize
the caller
experience. Go
well beyond
standard IVR/ACD
reports with
deep behavioral
insight on how
your callers
interact with
your voice
applications.
Leverage the
talents of our
team of
recognized Voice
User Interface
experts to
analyze this
behavioral data
and provide
scientifically
proven
techniques to
improve
performance.
Developers can
access VUI Cloud
technology for
free via our web
based API and we
use a
Performance-Based
Pricing model
for production
calls. This
cloud-based, “on
demand”
engagement model
is remarkably
easy to use and
allows you to
quickly and
easily improve
the performance
of your voice
applications
without having
to integrate
executable
software on the
IVR. The service
even lets you
make
improvements to
the caller
experience
without ever
changing the
call flow or
audio prompt
content.
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Long hold times frustrate
customers, eroding loyalty
and resulting in lost
business. But it doesn’t
have to be that way. Visit
Virtual Hold to learn
how clients like Commerce
Bank, T-Mobile, and Cox
Communications are using the
Virtual Hold solution to let
customers hang up on hold
time. With Virtual Hold,
companies can enhance the
customer experience while
improving the bottom line. |
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Adaptive Audio Technology
has an incredible ROI and
quick Payback Period:
In addition to improving the
experience of the caller by
making self-service a
quicker and easier
experience,
implementing Adaptive Audio
Technology yields payback
periods that can be measured
in days and provides an ROI
in excess of 100%.
Obtain the free
Adaptive Audio ROI/Payback
Period Calculator to
determine the ROI/Payback
Period for your call center.
(click on link and type your
name in the message). |
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For quality courses on how to design high quality Interactive
Voice Response (IVR) systems
that callers enjoy using and
that are financial winners,
contact
Enterprise Integration Group
(EIG) |
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An excellent book on how to
design high quality,
Interactive Voice Response (IVR)
systems that callers enjoy
using and that are financial
winners,
It's Better to Be a Good
Machine Than a Bad Person (IBTBAGM
) |
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