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The Utility companies
listed below have earned membership in the GetHuman Great Customer Service Club by
providing superior customer service.
Out of a number of companies that are listed
on the GetHuman web site, these suppliers
are the only ones that have received the
votes of consumers testifying to the high
quality of customer service that they are
providing.
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Idaho Power
is an electric utility engaged in the
generation, transmission, distribution,
sale and purchase of electric energy and
is regulated by the Federal Energy
Regulatory Commission (FERC) and the
state regulatory commissions of Idaho
and Oregon.
With 17 low-cost
hydroelectric projects as the core of
their generation portfolio, their
residential, business and agricultural
customers pay some of the
nation's lowest prices
for electricity.
Idaho Power’s unique
service area spans some of the most
rugged and remote landscape across
southern Idaho and eastern Oregon. The
Population of Service Area is
approximately
1,000,000 with 24,000
square miles in southern Idaho and
eastern Oregon. IP has a total of
492,073 customers.
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Alameda Municipal Power
was founded in 1887. Formerly Alameda
Power and Telecom, and The Bureau of
Electricity prior to that, AMP is the
oldest municipal utility in California
and is among the oldest in the nation,
public or private.
Alameda Municipal Power
serves the entire area of the City of
Alameda and has approximately 95 pole
miles of overhead lines, and over 170
cable miles of underground lines. It
serves approximately 34,000 accounts
(30,000 residential and 3,800 commercial
industrial) which provides service to a
population of approximately 75,000
customers.
AMP is a member of
Northern California Power Agency, a
joint powers agency which operates under
a joint powers agreement among 18 public
agencies. |
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The
Tennessee Valley
Authority,
a corporation owned by the U.S.
government, provides electricity for
9
million people in parts of seven
southeastern states at prices below the
national average. TVA, which receives no
taxpayer money and makes no profits,
also provides flood control, navigation
and land management for the Tennessee
River system and assists utilities and
state and local governments with
economic development. |
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CVPS,
the largest electric company in Vermont,
was organized on Aug. 20, 1929 by the
consolidation of eight electric
companies including those serving
Bradford, Claremont (N.H.), Middlebury,
Rutland and Windsor. Today CVPS can
trace its roots to more than 100
companies, one dating back to 1858.
Today, CVPS serves over 159,000
customers in 163 communities. J.D. Power
and Associates, a global marketing and
surveying company that ranks everything
from automakers to financial services,
in 2010 ranked CVPS first among East
Region utilities and sixth in the
industry for customer service. For
overall customer satisfaction, CVPS
continues to rank in the top tier of
utilities in the East Region, at fifth
place, and third among similar-sized
utilities in the East.
As an investor-owned utility, CVPS plays
an integral role in Vermont's economic,
electric and energy future.
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APS
is Arizona’s largest and longest serving
electric utility and serves more than
1.1 million customers in 11 of the
state’s 15 counties. With headquarters
in Phoenix, APS is the principal
subsidiary of
Pinnacle West Capital Corp.
(NYSE: PNW) |
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El Paso Electric
is a regional electric utility providing
generation, transmission and
distribution service to approximately
372,000 retail and wholesale customers
in a 10,000 square mile area of the Rio
Grande valley in west Texas and southern
New Mexico. Its service territory
extends from Hatch, New Mexico to Van
Horn, Texas and includes two connections
to Juarez, Mexico and the Comisión
Federal de Electricidad (CFE), Mexico’s
national utility. EPE’s principal
industrial and large customers include
steel production, copper and oil
refining, and United States military
installations including the United
States Army Air Defense Center at Fort
Bliss in Texas and the White Sands
Missile Range and Holloman Air Force
Base in New Mexico. |
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 Rocky
Mountain Power
is one of the lowest-cost electric
utilities in the United States,
providing safe and reliable service to
more than one million customers in
Wyoming, Utah and Idaho. The company
works to meet growing energy demand
while protecting and enhancing the
environment. |
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Wisconsin Public
Service Company
began in 1883 as the
Oshkosh Gas Light Company. It was
incorporated as Wisconsin Public Service
in 1922. And it was first listed on the
New York and Midwest stock exchanges in
1953.
In 1994, WPS became a
subsidiary of WPS Resources Corporation,
an energy holding company. In February
2007, WPS Resources Corporation became
Integrys Energy Group.
In 2008, WPS celebrated
125 years of serving customers and
communities.
WPS has 19 offices
serving 24 counties throughout
north-central Wisconsin and in
Menominee, Michigan. |
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CMP,
a subsidiary of Iberdrola USA, is
Maine’s largest electricity transmission
and distribution company, serving more
than 600,000 customers. The company has
been ranked #1 in customer satisfaction
three times by J.D. Power and
Associates. Iberdrola USA, a subsidiary
of global energy leader Iberdrola, S.A.,
is an energy services and delivery
company with more than 2.4 million
customers in upstate New York and New
England. We are a team of dedicated
individuals working as one to deliver
value to our customers, employees and
shareholders. By providing outstanding
customer service and exceptional
reliability, while holding safety and
the environment in high regard, we
aspire to be a world-class energy
company.
For more information, visit
www.cmpco.com
and
www.iberdrolausa.com. |
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 Founded in
1889, Avista engages in energy
production, transmission and
distribution, as well as other
energy-rated activities.http://www.avistalegacy.com/
An
investor-owned utility (New York Stock Exchange ticker symbol: AVA) with annual revenues
of more than $1.3 billion, Avista
provides electric and natural gas
service to about 481,000 customers in a
service territory of more
than 30,000 square miles.
We serve
those customers with a mix of hydro,
natural gas, coal and biomass generation
delivered over 2,100 miles of
transmission line, 17,000 miles of
distribution line and 6,100 miles of
natural gas distribution mains.
Avista is
headquartered in Spokane, Washington,
and our nearly 2,000 employees work in
five western states advancing our
company’s five strategic priorities:
operational excellence, responsible
resource mix, customer orientation,
environmental stewardship and community
partnership. |
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Black Hills Energy
is a
Black Hills Corporation
company that provides electric and
natural gas service to over 600,000
customers in Colorado, Iowa, Kansas and
Nebraska.
Black Hills Corporation
is a diversified energy company with a
tradition of exemplary service and a
vision to be the energy partner of
choice - is based in Rapid City, S.D.,
with corporate offices in Golden, Colo.,
and Omaha, Neb. The company serves
759,000 utility customers in Colorado,
Iowa, Kansas, Montana, Nebraska, South
Dakota and Wyoming. The company's
non-regulated businesses generate
wholesale electricity, produce natural
gas, oil and coal, and market energy. We
partner to produce results that improve
life with energy. More information is
available at
Black Hills Corporation. |
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From
AEL&P's
humble beginnings in 1893, when we had
several dozen customers and the ability
to power a maximum of 2,500 light bulbs,
Alaska Electric Light and Power has
grown to serve over 14,500 customers who
consume more than 293 million
kilowatt-hours of electrical energy each
year. This makes AEL&P the largest
investor-owned, or privately owned and
financed electrical utility in Alaska,
and the sixth largest utility in the
state.
Investor-owned electrical utilities are
common in the Lower 48, but they aren't
in Alaska. Most Alaskan utilities are
owned by the municipalities they serve,
or they are publicly owned associations
or cooperatives.
As a privately owned company, Alaska
Electric Light and Power has had to rely
entirely on sound business practices to
manage the company and obtain the
financing required to make the capital
improvements needed to serve Juneau.
A natural benefit of this arrangement
for AEL&P's customers is the constant
effort by the Company to keep all
expenses to an absolute minimum. Lower
costs and overhead for us means lower
rates for our customers.
Another customer benefit is our
continual interest in our customers'
thoughts and concerns. Routinely over
the years, AEL&P has reminded its
employees that consumers are customers,
and they judge the company by the
actions of the company and its
employees. For example, in 1922 AEL&P
General Manager Winfield Pullen wrote up
a small card, entitled "Employee Service
Guide." The card was a message to the
employees to remind them that customers
judge the company by the actions of the
employees. His words to AEL&P employees
were:
"Courtesy always pays and you are paid
to be courteous. Never look upon a
customer's complaint as a nuisance. If
justified, it is a service to the
company, but justified or not, it
affords an opportunity for courteous
service." |
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Appalachian Power
provides electricity to 1 million
customers in Virginia, West Virginia and
Tennessee (as AEP Appalachian Power). It
is a unit of American Electric Power
(NYSE: AEP), one of the largest electric
utilities in the United States, with
more than 5 million customers in 11
states. AEP ranks among the nation’s
largest generators of electricity,
owning nearly 38,000 megawatts of
generating capacity in the U.S. AEP also
owns the nation’s largest electricity
transmission system, a nearly
39,000-mile network that includes more
765 kilovolt extra-high voltage
transmission lines than all other U.S.
transmission systems combined. |
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Allegheny
Energy
is an investor-owned utility with over
$3 billion in annual revenues and more
than 4,000 employees.
The
company owns and operates
generating facilities and
delivers low-cost, reliable electric
service to over 1.5 million
customers in Pennsylvania, West Virginia
and Maryland. |
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Progress Energy
(NYSE: PGN), headquartered in Raleigh,
N.C., is a Fortune 500 energy company
with more than 22,000 megawatts of
generation capacity and approximately
$10 billion in annual revenues. Progress
Energy includes two major electric
utilities that serve about 3.1 million
customers in the Carolinas and Florida.
The company has earned the Edison
Electric Institute's Edison Award, the
industry's highest honor, in recognition
of its operational excellence, and was
the first utility to receive the
prestigious J.D. Power and Associates
Founder's Award for customer service.
The company is pursuing a balanced
strategy for a secure energy future,
which includes aggressive
energy-efficiency programs, investments
in renewable energy technologies and a
state-of-the-art electricity system.
Progress Energy celebrated a century of
service in 2008. Visit the company's
website at
www.progress-energy.com. |
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Dominion, headquartered in
Richmond, Va., serves 3.8
million retail natural gas and
electricity customers in fives
states. It has an electric power
generation portfolio of more
than 19,000 megawatts and is one
of the nation's largest
independent oil and natural gas
companies, with 2.8 trillion
cubic feet equivalent of
reserves in Canada, Appalachia
and the Gulf Coast.
Headquartered in Clarksburg, WV,
Dominion Hope has been providing
reliable service to its
customers for more than a
century. We're Dominion's West
Virginia natural gas utility.
And...our new look and name are
all about doing business quicker
and easier to provide the
services you need.
Using an extensive 2,800 mile
pipeline system -- with almost
80 percent of the throughput
from Appalachian sources -- we
support thousands of
residential, business and
wholesale customers throughout
32 counties in West Virginia.
You can count on our strength.
Dominion Virginia Power is
one of the nation's 10 largest
investor-owned electric
utilities. We deliver power to
more than 2 million homes and
businesses in Virginia and North
Carolina and are active
nationally in wholesale power
sales and energy services.
Our service area spans an
economically healthy region from
Northern Virginia to
northeastern North Carolina.
Dominion North Carolina Power
is one of the nation's 10
largest investor-owned electric
utilities. We deliver power to
more than 2 million homes and
businesses in Virginia and North
Carolina and are active
nationally in wholesale power
sales and energy services. Our
service area spans an
economically healthy region from
Northern Virginia to
northeastern North Carolina.
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Duke Energy is one of the largest
electric power companies in the United
States. We supply and deliver energy to
approximately 4 million U.S. customers.
We have approximately 35,000 megawatts
of electric generating capacity in the
Midwest and the Carolinas, and natural
gas distribution services in Ohio and
Kentucky. In addition, we have more than
4,000 megawatts of electric generation
in Latin America. We are also a
joint-venture partner in a U.S. real
estate company.
The company is
headquartered in Charlotte, N.C., and is
a Fortune 500 company traded on the New
York Stock Exchange under the symbol DUK
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Exelon Corporation is one of the
nation’s largest electric utilities with
more than $15 billion in annual
revenues. It distributes electricity to
approximately 5.2 million customers in
Illinois and Pennsylvania, and gas to
480,000 customers in the Philadelphia
area. In addition, for energy delivery
Exelon’s operations include energy
generation and power marketing.
It has
one of the industry’s largest portfolios
of electricity generation capacity, with
a nationwide reach and strong positions
in the Midwest and Mid-Atlantic. Exelon
operates the largest nuclear fleet in
the United States, the third largest
commercial nuclear fleet in the world,
and is generating nuclear energy more
efficiently than ever.
Headquartered in Chicago, Exelon
trades on the NYSE under the ticker
symbol EXC. Thought leadership,
innovation and passion are keys to
success in the energy industry and are
embodied by Exelon’s executive
leadership.
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Georgia Power is an investor-owned,
tax-paying utility that serves 2.25
million customers in all but four of
Georgia's 159 counties. The largest of
four electric utilities that make up
Southern Company, Georgia Power, has
been providing electricity to Georgia
for more than a century at rates well
below the national average.
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FirstEnergy Corp. is a diversified
energy company headquartered in Akron,
Ohio. Its subsidiaries and affiliates
are involved in the generation,
transmission and distribution of
electricity, as well as energy
management and other energy-related
services. Its seven electric utility
operating companies comprise the
nation's fifth largest investor-owned
electric system, serving4.5 million
customers within 36,100 square miles of
Ohio, Pennsylvania and N ew Jersey; and
its generation subsidiaries control more
than 14,000 megawatts of capacity. Our
Corporate Vision is to become a leading
regional energy provider.
Jersey
Central Power & Light Company is
headquartered in Morristown, New Jersey
and provides electric service to
customers in northern and central New
Jersey.
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NSTAR is the largest
Massachusetts-based, investor-owned
electric and gas utility, with revenues
of approximately $3.3 billion and assets
totaling approximately $7.8 billion.
NSTAR transmits and delivers electricity
and gas to 1.1 million electric
customers in 81 communities and nearly
300,000 gas customers in 51 communities.
NSTAR employs more than 3,100 employees
in its regulated business.
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Based in Philadelphia, PECO is an
electric and natural gas utility
subsidiary of Exelon Corporation.
PECO serves 1.6 million electric and
480,000 natural gas customers in
southeastern Pennsylvania and has about
2,500 employees. Founded in 1881, PECO
is the state's largest utility,
operating and maintaining a network with
550 electric substations, 21,000 miles
of distribution and transmission lines,
27 natural gas gate stations and 6,600
miles of underground gas mains.
PECO has been recognized as
Pennsylvania's safest utility by the
state Department of Labor & Industry and
has also received related awards from
the Energy Association of Pennsylvania
and the American Gas Association. |
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Pennsylvania Electric Company is based
in Erie, Pennsylvania and provides
electric service to customers in
northern and central Pennsylvania. |
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Pennsylvania Power Company is based in
New Castle, Pennsylvania and provides
electric service to customers in western
Pennsylvania.
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Southern California Edison is the
product of more than a century of
providing reliable electric service to
central, coastal and southern
California.
We help our customers stretch their
energy dollars through rebates, which
they can receive through SCE's energy
efficiency programs. Customers can
receive incentives for helping to
control power demand through
"demand-response" programs, which help
to keep wholesale supplies and prices
under control.
As part of our commitment to
environmental protection, the electric
power we provide for our customers
includes more alternate and renewable
energy (16.7%), from a greater variety
of resources, than nearly any other
utility in the world. We have been
active in efforts to improve Southern
California air quality since the 1940s.
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Virginia Natural Gas, a subsidiary of
AGL Resources, provides natural gas
service to more than 264,000
residential, commercial and industrial
customers in Southeastern Virginia. The
company is based in Norfolk. Virginia
Natural Gas continues to be one of the
fastest growing natural gas distribution
companies in the country and is known
for its outstanding customer service. |
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Our name reflects our core value —
excellence in energy products and
services. We are dedicated to
providing you the best in service, value
and information to enhance your
professional and personal life. We are
committed to customer satisfaction by
continuously improving our operations to
be a low-cost, reliable, environmentally
sound energy provider. We have been
successfully proving this to our
customers for more than 130 years and
will work hard to continue with this
commitment in the future.
As a leading
combination electricity and natural gas
energy company, we offer a comprehensive
portfolio of energy-related products and
services to 3.3 million electricity
customers and 1.8 million natural gas
customers. |
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