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 Great Customer Service Club - Catalog Companies
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The Catalog companies that are listed below have earned membership in the Get2Human Great Customer Service Club by providing superior customer service.  Out of a number of catalog companies that are listed on the Get2Human web site, these companies are the only ones that have received the votes of consumers testifying to the high quality of customer service that they are providing.
 
 
 

Hammacher Schlemmer is America’s longest running catalog, offering the Best, the Only, and the Unexpected since 1848. The company provides unique products that solve problems or represent the only one of their kind, and backs its products by a rather famous Lifetime Guarantee of Complete Satisfaction. Hammacher Schlemmer’s innovative offerings are available through its catalog, online at www.hammacher.com, and at its landmark store on East 57th Street in New York City.

 

 

 

 

JCPenney is one of America's leading retailers, operating 1,101 department stores throughout the United States and Puerto Rico, as well as one of the largest apparel and home furnishing sites on the Internet, jcp.com, and the nation's largest general merchandise catalog business. Through these integrated channels, JCPenney offers a wide array of national, private and exclusive brands which reflect the Company's commitment to providing customers with style and quality at a smart price. Traded as "JCP" on the New York Stock Exchange, the Company posted revenue of $18.5 billion in 2008 and is executing its strategic plan to be the growth leader in the retail industry. Key to this strategy is JCPenney's "Every Day Matters" brand positioning, intended to generate deeper, more emotionally driven relationships with customers by fully engaging the Company's approximately 150,000 Associates to offer encouragement, provide ideas and inspire customers every time they shop with JCPenney.

  Lands' End is a direct merchant of traditionally styled clothing for the family, soft luggage, and products for the home. We offer products through our catalogs, on the Internet and in our Inlet stores. Our goal is to please our customers with the highest levels of quality and service in the industry, along with an unequivocal ironclad guarantee.

  L.L.Bean, Inc. has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for more than 95 years.
Founded in 1912 by Leon Leonwood Bean, the company has grown from a one-man operation to a global organization with annual sales of $1.5 billion. Our company headquarters are in Freeport, Maine, just down the road from our original store.

  Nordstrom, Inc. is one of the nation's leading fashion specialty retailers, with 176 U.S. stores located in 28 states. Founded in 1901 as a shoe store in Seattle, today Nordstrom operates 111 Full-Line Stores, 61 Nordstrom Racks, two Jeffrey boutiques and two clearance stores. Nordstrom also serves customers through its online presence and through its catalogs. Nordstrom, Inc. is publicly traded on the NYSE under the symbol JWN.

  Spiegel Brands, Inc a leading multi-channel retailer of women's apparel and home décor. Collectively, our brands include Spiegel Catalog, Newport News, Carabella, AB Lambdin, Shape FX® and together®.

  Timberland (NYSE: TBL) is a global leader in the design, engineering and marketing of premium-quality footwear, apparel and accessories for consumers who value the outdoors and their time in it. Timberland markets products under the Timberland®, Timberland PRO®, Mountain Athletics®, SmartWool®, Timberland Boot Company™, Howies® and IPATH® brands, all of which offer quality workmanship and detailing and are built to withstand the elements of nature. The company’s products can be found in leading department and specialty stores as well as Timberland® retail stores throughout North America, Europe, Asia, Latin America, South Africa and the Middle East. Timberland’s dedication to making quality products is matched by the company’s commitment to “doing well and doing good" – forging powerful partnerships among employees, consumers and service partners to transform the communities in which they live and work. 

In 1945, Vrest and Ellen Orton printed their first catalogue - just 12 pages and 36 products - and mailed it to the folks on their Christmas card list. Vrest, a frugal Yankee at heart, insisted that the merchandise be durable and above all practical. His wife Ellen, who grew up on the Wilcox dairy farm in nearby Manchester, Vermont, made certain the new business was as practical as the products it sold.

Decades later, this still holds true as you can see from the hosts of products in our black-and-white Voice of the Mountains Catalogue and full color Catalogue of Goods and Wares.

 
 
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings and gourmet cookware in the United States. Our brands are among the best known and most-respected in the industry. We offer high-quality, stylish products for every room in the house: from the kitchen to the living room, bedroom, home office and even the hall closet.

The first Williams-Sonoma store opened in 1956, selling a small array of cookware imported from France. Since then, the brand has expanded to hundreds of products from around the world, more than 250 stores nationwide, a direct-mail business that distributes millions of catalogs a year, and a highly successful e-commerce site. What has never changed is Williams-Sonoma's dedication to customer service and strong commitment to quality.


 

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